Frequently Asked Questions

Usually we are able to process Courier orders and ship them on the same day (if ordered before 1:00pm Eastern Time) to arrive within 2 - 5 business days depending on where you are located in Canada. Please refer to the shipping times for a more accurate time of arrival to your specific location.

Our website can accept payment by VISA, MasterCard, American Express, PayPal, or bank debit (through BMO, Scotiabank, TD, or RBC). You will need to be enrolled for online banking services in order to use your debit card for payment on our website, which you can do by visiting your banks' website and signing up.

If you are placing an order with us over the phone, you may pay using VISA or MasterCard only. 

Our retail stores can accept payments by bank debit, VISA, MasterCard or American Express.

Any applicable shipping fees and taxes are not included in our prices. You will have to pay the applicable provincial taxes as well as the shipping cost (if your order is below $49), which is based on cubic weight. If you wish to generate a quote to include these costs, simply click “ADD TO CART” and type in your province and postal code to calculate these costs.

Due to the speed at which we process and ship orders, we are not able to add to a pre-existing order. You would have to cancel and place a new order, or simply place a second order.

You may return most new, unused products within 30 days for a refund. Visit our Return Policy page for more detailed information.

POOLSUPP/JRTOY is one of the unique merchant identifiers assigned to us by our credit card processor. A transaction under this name on your credit card statement is either fromJR Toy Companyor our parent company,Pool Supplies Canada.

We have one warehouse which is located out of Burlington, Ontario, where we ship quickly to any address in Canada. 

At this time we do not offer shipping outside of Canada.

Our warehouse is not open to the general public for walk in business or orders. However: if you are located in the Greater Toronto Area of Ontario, you may order and pick up in store - just select the corresponding option while checking out online.

To view your order details and view tracking information/progress, you may click here.

If you have a problem with your order or product(s), please contact us and we will advise on how to proceed depending on your requirements.

Yes - all of the products we sell are backed and covered by the same warranty guarantees that you would receive if you had purchased from any other retailer.